Your privacy matters
This page explains our privacy policy at NHTR, LLC, detailing how we handle your data when you interact with our website and services. We are committed to protecting your privacy and being transparent about our data practices. Please read this policy carefully to understand how we collect, use, and safeguard your information.
Information we collect
NHTR, LLC collects the following types of information:
Contact & identifiers: Name, business name, email, phone number, billing address.
Service details: Pickup/drop locations, dispatch details, vehicle info (make/model/VIN/plate), notes, photos/video taken for documentation, communications with us (call/text/email).
Payments & transactions: Invoice amounts, payment status, and transaction confirmations. Card data is handled by the payment processor (e.g., Clover) and is not stored by us in full.
Website usage/device data: IP address, browser/device info, pages viewed, and cookie-related data.
How we use your information
We use your information to:
Provide towing/recovery/roadside services, dispatch, scheduling, and support.
Create estimates/invoices and process payments.
Prevent fraud and protect safety/operations.
Maintain records for insurance, disputes, and compliance.
Improve our website and services.
How we share information
We may share information with:
Service providers that help run our business (hosting, analytics, IT, communications, invoicing, dispatch tools).
Payment processors (e.g., Clover) to complete transactions.
Roadside/fleet program partners, insurers, and claims administrators when needed to perform services, document events, or bill.
Legal/regulatory entities when required or permitted (court orders, subpoenas, law enforcement requests).
We do not share more than necessary for the purpose involved.
Cookies and online tracking
We may use cookies and similar technologies for site functionality and basic analytics.
Do not track: Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for honoring them, we may not respond to all DNT signals.
Data retention
We keep information only as long as reasonably needed for the purposes above, including legal, tax, insurance, and dispute requirements.
Security
We use reasonable safeguards designed to protect information. No method of transmission or storage is 100% secure.
California privacy rights (ccpa/cpra — when applicable)
If you are a California resident, you may have rights to know/access, delete, and correct certain personal information, and to opt out of certain uses in some cases. These rights apply when NHTR is subject to the California Consumer Privacy Act / California Privacy Rights Act.
How to request:
Email: info@norcalservices.org
Phone: 279-220-2171
Mail: NHTR, LLC — Attn: Privacy, 1015 Riley St., Ste 1244, Folsom, CA 95630
We’ll verify your request using information you provide and/or information we already have on file. Authorized agents may submit requests with proof of authorization.
Sale/sharing: NHTR does not sell personal information and does not share personal information for cross-context behavioral advertising.
Payments (clover)
If you pay through a Clover checkout link/page, your payment information is processed by Clover and its payment partners. We receive confirmation and transaction details needed for records, reconciliation, and support.
Children
Our services and website are not directed to children under 16, and we do not knowingly collect information from children.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version with a new effective date.
Contact
NHTR, LLC
Email: info@norcalservices.org
Phone: 279-220-2171
Mail: 1015 Riley St., Ste 1244, Folsom, CA 95630